From a branded consumer portal to hub inspection and palletised dispatch back to the retailer: one system with 100% item-level traceability, isolated per-retailer configurations, and a same-day cycle from consumer drop-off to POD confirmation.
From the consumer starting the return to the goods arriving back at the retailer, every step is scanned, ruled and traced.
The consumer opens the retailer's branded portal, finds the order by Order ID and ZIP code or phone number, selects items and a reason (refund, exchange, other) and uploads photos if needed. The label is generated instantly, shown on screen and sent by e-mail; status is tracked in real time.
The hub operator scans the tracking ID and the system links the parcel to its retailer, consumer, expected items and inspection rules. No manual entry.
Parcels are grouped into pallets by destination, time window and vehicle capacity. Closed pallet data is transmitted to the configured carrier, V-TER Linehaul or any local carrier connected in the system, and the retailer receives the POD notification. Manifests, packing lists and all label formats are supported.
Each retailer gets an isolated configuration: onboarding a new client is configuration, not development.
Three ways in, one hub workflow.
A branded URL where the consumer initiates the return independently.
Direct integration with the retailer's website or app; the consumer never leaves it.
High-volume B2B returns loaded in one file.
Isolated, so dozens of retailers share one hub safely.
Default 365 days, configurable per retailer.
Per SKU, set by the retailer or the operator.
Subdomain, logo, colours and copy.
OMS by API key, address validation, billing systems and notifications per tracking event.
Fast where it can be, thorough where it must be.
Automatic parcel weighing on arrival at the hub.
Scanners, volumisers and sorting robots.
Full control over returns, orders and pallets; reporting, metrics and billing statements.
Every status change reflected instantly and visible to the retailer.
Manual hub operations, mismatches between expected and actual items, missing traceability and slow refunds all cost loyalty. The platform takes each one out.
Every V-TER platform shares one data layer and one API, so connecting two of them is configuration, not an integration project. Here is what each one does for V-TER Returns.
Return labels are generated across the carrier network V-TER Ship uses for the outbound leg, and a return can be linked to the outbound parcel already in the system.
Explore V-TER Ship Rate cards, least cost and invoicingV-TER Ship Billing prices the return label from the same rate cards as the outbound leg, so the forward and reverse legs are billed from one rule set.
Explore V-TER Ship Billing Hub-to-hub network managementClosed pallet data is transmitted automatically to V-TER Linehaul or any local carrier connected in the system; the retailer receives the POD notification.
Explore V-TER Linehaul Warehouse managementInspected items reach the retailer's warehouse as return ASNs in Fulfillment WMS, back into sellable stock without re-keying.
Explore Fulfillment WMS Customs compliance AIHSCodifi's Returns Assessment adds AI scoring of eligibility, visible condition, resale suitability and return economics to the hub inspection.
Visit HSCodifi (dedicated site) Carrier connectivity API100+ carriers for return labels, courier and PUDO, in every label format the hub printers need.
Visit Last Mile Connect (dedicated site)High return rates, many sellers in one hub, or returns offered as a service.
A white-label portal, SKU-level inspection rules and traceability from drop-off to warehouse receipt.
Isolated per-seller configurations inside a shared hub, with strict data and logic separation.
Returns as a service: a new retailer is a configuration exercise, not a development project.
International flows on 100+ carriers, multi-format labels and customs documentation.
A requirements review, portal branding and API integration are completed within 1–2 weeks, followed by a supported go-live. Configuring a new retailer afterwards needs no development: branding, inspection rules, routing logic and carrier settings are all managed in the admin panel.
SaaS subscription, white-label, and API-only for retailers who want the consumer to stay inside their own site or app.
Yes. Because inspection happens at the hub against the retailer's own rules, the return can be confirmed and the refund released as soon as the item passes, well before the pallet arrives at the warehouse.
On pallets the system builds by destination, time window and vehicle capacity. Closed pallet data goes automatically to V-TER Linehaul or any local carrier connected in the system, and the POD notification tells you when it has arrived.
Bring one retailer and one hub. We will brand the portal, load the inspection rules and process the first returns end to end.